Important Notice
We want every order to be completed safely and smoothly. If an issue arises with your order, our priority is to help resolve it. If the issue cannot be resolved and the order is eligible for a refund, we will process the refund promptly. Because digital goods are delivered instantly and are difficult to retrieve once delivered, please carefully verify the game, server, account, region, and product details before placing your order.
1. Refund Policy
1. Delivery Not Yet Started: If delivery of your order has not yet begun, you may request a refund unconditionally, and we will refund the full order amount.
2. Delivery in Progress: If delivery has already begun, please contact our online customer support first so that we can verify the actual delivery progress. You may request a refund for the undelivered portion. Our support team will help stop further delivery and process a refund based on the portion that remains undelivered.
3. Delivered: Once your order has been delivered, a refund may be issued for the affected portion if we verify that a delivery error occurred on our part.
2. Delivery Completion Criteria by Service Type
Delivery is considered complete once the applicable criterion below has been met:
| Service Type | Delivery Is Considered Complete When |
| In-Game Currency Top-Up | The agreed amount of in-game currency has been credited or transferred to the game account, character, or UID specified by the user when placing the order. |
| In-Game Item Delivery | The agreed in-game items have been sent, transferred, or delivered to the game account, character, storage, or trading location specified by the user. |
| Other Game Top-Ups | The agreed points, balance, levels, passes, or other top-up content have been added to the game account specified by the user. |
3. Incorrect Information Provided by the User
Please verify the game name, gaming platform, server, account, character name, UID, and product quantity before making payment.
● Delivery Not Yet Started: We will first help you correct the information. If the information cannot be corrected, the order may be canceled and refunded.
● Delivery in Progress: We will attempt to stop or modify the order and handle the request based on the actual delivery progress.
● Delivery Completed: If the order has been fulfilled according to the information submitted by the user, the delivery generally cannot be reversed, and a refund generally cannot be issued.
4. How to Request After-Sales Support
Please submit your request through our website’s online customer support or our official customer support email, and provide as much of the following information as possible:
● Order number and payment record
● Game name, platform, and server
● Game account, character name, or UID
● A description of the issue and relevant screenshots
Official Customer Support Email: [email protected]
5. Refund Timing and Method
Once your refund request has been approved, we will initiate the refund to your original payment method as soon as possible. Refunds typically take 3–14 business days to reach you after they are initiated. The actual time depends on the processing speed of the payment provider and your bank. If your original payment method cannot receive the refund, our customer support team will confirm an alternative refund method with you.